Sales Communication Analyst
4 days ago
Job Opportunity
Quality Assurance Specialist - Sales CommunicationWe are seeking a detail-oriented and analytical Quality Assurance Specialist to ensure excellence in sales communication across our touchpoints.
- Conduct audits of inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
- Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
- Identify training needs and process gaps based on audit findings.
- Develop detailed reports and dashboards on quality scores, trends, and improvement areas.
- Collaborate with sales leads and trainers to support continuous improvement initiatives.
To be successful in this role, you should possess:
- Proven experience in sales quality assurance, customer experience QA, or a similar role.
- Excellent verbal and written communication skills.
- Strong understanding of sales processes, objection handling, and rapport building.
- Familiarity with QA tools, CRM platforms, and call recording systems.
- Analytical mindset with the ability to identify patterns and insights from data.
Prior experience in B2B or SaaS-based companies is an asset. A Bachelor's degree in Business Administration, Communication, or a related field is also desirable.
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