Senior ServiceNow Business Solutions Specialist

1 week ago

Kannur, Kerala, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 25,12,500

Job Description

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As a Business Analyst, you will be the key liaison between stakeholders, product managers, and the implementation team. Your primary role will be to gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.

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  • Act as the link between stakeholders and the implementation team to ensure seamless communication.\
  • Collaborate with cross-functional teams to deliver high-quality solutions that meet customer needs.\
  • Develop effective solutions by analyzing customer requirements and providing guidance on process improvements and platform capabilities.\
  • Stay updated on ServiceNow product evolutions and share insights with the team to ensure alignment with best practices.\
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios to ensure solution effectiveness.\
  • Drive and support functional workshops with end-users to address critical topics and ensure successful implementation.\
  • Analyze customer requirements and develop effective solutions to meet their needs.\
  • Communicate technical information to non-technical stakeholders to facilitate understanding.\
  • Develop and maintain technical documentation to ensure transparency and knowledge sharing.
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Required Skills and Qualifications

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  • 6+ years hands-on experience as a Business Analyst/Product Manager/Product Owner on the ServiceNow platform.\
  • Strong expertise in Order Management, especially the data model.\
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.\
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.\
  • Knowledge of CSDM (Common Service Data Model).\
  • Experience managing large data extractions and transforming them into ServiceNow target formats.\
  • Familiarity with CSM/OM data model and best practices for data usage.\
  • Knowledge of API Integration and ITIL processes.\
  • Good knowledge of Agile/SCRUM methodologies.\
  • Master's degree (Bac+5) preferred from top universities.\
  • Engineering degree/University degree in Computer Science/Ergonomics or related field.\
  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).\
  • Strong workshop facilitation and demo presentation skills.\
  • Excellent written and verbal communication in English, adaptable to different audiences.\
  • Strong interpersonal skills, positive attitude, and collaborative mindset.\
  • Ability to simplify complex concepts and clarify required changes.\
  • Experience working in a distributed, multicultural team.
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