Customer Support Excellence

7 days ago

India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Customer Support Lead

We are seeking a highly skilled and experienced Technical Customer Support Lead to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer support and has a strong background in technical support.

Key Responsibilities:

  • Providing technical support to customers via phone, email, and chat
  • Resolving complex technical issues and escalating as necessary
  • Collaborating with internal teams to improve customer support processes and outcomes
  • Developing and implementing knowledge base articles and training materials

Requirements:

  • 5+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Intermediate to advanced proficiency in Excel and SQL
  • Experience working with support ticketing systems such as Jira Service Desk
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment

Benefits:

  • Opportunity to work with a dynamic and growing company
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Chance to work with a diverse and global team

What We Offer:

  • A fast-paced and collaborative work environment
  • The chance to make a real impact on customer satisfaction and loyalty
  • Ongoing support and guidance from experienced team members
  • A comprehensive training program to help you develop your skills and expertise

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