Customer Support

1 week ago

India Kilowott Full time

**Customer Support Executive**

**Company: Kilowott Agency Pvt Ltd**

**Location: Porvorim, Goa, India**

**Working Hours: Monday - Friday, 10:00 AM - 7:00 PM IST**

**About the Role**

**Key Responsibilities**
- ** Problem Resolution**:Troubleshoot, resolve, and escalate technical and service-related problems.
- ** Information Sharing**: Provide accurate details on Kilowott's products and services.
- ** Record Keeping**: Document all client interactions accurately in CRM.
- ** Client Satisfaction**:Ensure clients are satisfied with solutions and support.
- ** Team Collaboration**: Work with internal teams to resolve issues and share feedback.

**Skills Required**:

- ** Excellent English Communication**: Outstanding verbal and written skills.
- ** Client-Focused**: Empathetic, patient, and dedicated to client satisfaction.
- ** Problem Solver**: Strong analytical skills for issue diagnosis.
- ** Tech Savvy**: Ability to understand and explain technical concepts.
- ** CRM Familiarity**: Experience using customer relationship management systems.
- ** Organised**: Capable of managing multiple tasks efficiently.

**Qualifications**
- Bachelor's degree preferred.

**Why Join Kilowott?**

**Be a part of a leading digital transformation company with global clientele.**

**Experience a dynamic, collaborative, and growth-orientated work environment.**

**Enjoy benefits like flexible working hours, paid holidays, and opportunities for career advancement.

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