High-Quality Services

7 hours ago


Allahabad, Uttar Pradesh, India beBeeQualityControl Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title:

Quality Control Specialist

About the Role:

We are seeking a Quality Control Specialist to ensure high-quality services by evaluating and scoring calls, providing feedback and coaching to agents, identifying areas for improvement, and supporting process enhancements.

Main Responsibilities:
  • Evaluate inbound/outbound calls against defined quality metrics.
  • Deliver constructive feedback and coaching to enhance agent performance.
  • ID gaps in communication, process adherence, and customer handling.
  • Develop and maintain quality reports, dashboards, and analysis for senior management.
  • Support initiatives to drive customer satisfaction (CSAT, NPS, FCR).
Required Skills:
  • Bachelor's degree in any field.
  • Minimum 1-3 years of experience as a Quality Control Specialist in an international voice process.


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