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3 hours ago
The ideal candidate will have extensive experience in leading large-scale operations teams, with a proven track record of delivering high-quality service levels and driving process improvements.
This role requires strong expertise in wealth management, retail banking, compliance, and financial risk functions. The successful candidate will possess leadership skills to drive automation, transformation, and continuous improvement initiatives.
- Lead Service Delivery Management: Ensure operational excellence and compliance for global banking and financial clients.
- Manage Large Delivery Operations: Oversee 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and regulatory compliance.
- Drive Automation and Process Improvements: Leverage analytics, RPA, and digital tools to enhance productivity and customer experience.
- Partner with Senior Client Stakeholders: Provide strategic leadership and define business vision aligned with compliance and customer experience objectives.
About the Role:
We are seeking an experienced leader to manage large-scale operations across banking, financial services, and insurance. The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients.
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