IT Service Delivery Expert

2 days ago


Hyderabad, Telangana, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000
Senior IT Service Operations Specialist

The Senior IT Service Operations Specialist provides advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction.

Key Responsibilities:
  • Manage complex tickets, resolve issues, and ensure the smooth operation of IT services.
  • Ensure all incidents, service requests, and changes are logged into a ticketing tool and resolved within agreed service level agreements.
  • Monitor IT infrastructure devices through network monitoring software and create tickets for issues.
  • Provide first-level support in patch management and have good Windows and network L1 level troubleshooting skills.
Additional Responsibilities:
  • Create, maintain, and update system documentation according to IT best practices.
  • Perform deep-dive analysis of alert trends to reduce noise and improve signal quality.
  • Design and implement monitoring improvements across infrastructure and applications.
  • Troubleshoot complex monitoring issues and escalate platform-level bugs or limitations.
Requirements:
  • Bachelor's degree in information technology, computer science, or a related field.
  • 7+ years of experience in IT infrastructure support.
  • Good knowledge of Windows operating systems and basic knowledge of any IT ticketing tool.
  • Strong troubleshooting and root cause analysis skills.


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