
IT Service Delivery Expert
2 days ago
The Senior IT Service Operations Specialist provides advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction.
Key Responsibilities:- Manage complex tickets, resolve issues, and ensure the smooth operation of IT services.
- Ensure all incidents, service requests, and changes are logged into a ticketing tool and resolved within agreed service level agreements.
- Monitor IT infrastructure devices through network monitoring software and create tickets for issues.
- Provide first-level support in patch management and have good Windows and network L1 level troubleshooting skills.
- Create, maintain, and update system documentation according to IT best practices.
- Perform deep-dive analysis of alert trends to reduce noise and improve signal quality.
- Design and implement monitoring improvements across infrastructure and applications.
- Troubleshoot complex monitoring issues and escalate platform-level bugs or limitations.
- Bachelor's degree in information technology, computer science, or a related field.
- 7+ years of experience in IT infrastructure support.
- Good knowledge of Windows operating systems and basic knowledge of any IT ticketing tool.
- Strong troubleshooting and root cause analysis skills.
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Senior Service Delivery Manager
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Service Delivery Manager
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Director of Service Delivery
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Expert Cloud Service Delivery Specialist
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Senior Service Delivery Manager
2 days ago
Hyderabad, Telangana, India Aptimized Full timeSenior Service Delivery ManagerLocation: Hyderabad, IndiaReports to: CTODepartment: Global Delivery, Service Delivery GroupBudget/Revenue Responsibility: YesTeam Size: 100+ indirect reportsPosition SummaryThe Senior Service Delivery Manager is a senior leadership role within the Global Delivery department at Aptimized, responsible for managing all aspects of...
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Service Delivery Specialist
17 hours ago
Hyderabad, Telangana, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Opportunity:We are seeking an experienced professional to oversee the operational functions of our Professional Services unit. As Operations Manager, you will be responsible for collaborating closely with senior leadership, project managers, regional operations, People office and Finance to drive continuous improvement and scalability within our services...