Service Delivery Manager

4 weeks ago


Hyderabad, Telangana, India Sampoorna Consultants Pvt. Ltd Full time

Key Responsibilities :

- Manage day-to-day service delivery for Skytap AIX infrastructure as the primary environment, ensuring high availability and business continuity.

- Oversee incident, problem, and change management processes following ITIL best practices.

- Conduct periodic capacity planning, performance reviews, and infrastructure health checks across cloud platforms.

- Monitor and maintain backup schedules, ensuring successful execution and recovery validation.

- Collaborate with Azure teams to manage hybrid cloud integrations, including VM performance, patching, and optimization.

- Drive SLA compliance and maintain service delivery KPIs, reporting to both internal and external stakeholders.

- Lead and coordinate with cross-functional teams during critical incidents to ensure timely resolution and root cause analysis.

- Maintain strong documentation standards, ensuring up-to-date knowledge base and runbooks.

- Act as a primary point of contact for cloud service escalations and operational Skills & Experience :

- 8+ years of experience managing infrastructure operations in Skytap AIX and cloud environments (preferably Azure).

- Strong understanding of IT service delivery processes, metrics, and continuous improvement methodologies.

- Hands-on experience with tools for performance monitoring, backup management, and incident tracking.

- Proven track record of working in global delivery models, especially within UK/EMEA time zones.

- Strong communication, stakeholder management, and team leadership Qualifications :

- ITIL v4 Certification (preferred)

- Exposure to automation tools and scripting (e.g., PowerShell, Bash)

- Familiarity with compliance frameworks and cloud governance

(ref:hirist.tech)

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