
Service Delivery Manager
4 weeks ago
Key Responsibilities :
- Manage day-to-day service delivery for Skytap AIX infrastructure as the primary environment, ensuring high availability and business continuity.
- Oversee incident, problem, and change management processes following ITIL best practices.
- Conduct periodic capacity planning, performance reviews, and infrastructure health checks across cloud platforms.
- Monitor and maintain backup schedules, ensuring successful execution and recovery validation.
- Collaborate with Azure teams to manage hybrid cloud integrations, including VM performance, patching, and optimization.
- Drive SLA compliance and maintain service delivery KPIs, reporting to both internal and external stakeholders.
- Lead and coordinate with cross-functional teams during critical incidents to ensure timely resolution and root cause analysis.
- Maintain strong documentation standards, ensuring up-to-date knowledge base and runbooks.
- Act as a primary point of contact for cloud service escalations and operational Skills & Experience :
- 8+ years of experience managing infrastructure operations in Skytap AIX and cloud environments (preferably Azure).- Strong understanding of IT service delivery processes, metrics, and continuous improvement methodologies.
- Hands-on experience with tools for performance monitoring, backup management, and incident tracking.
- Proven track record of working in global delivery models, especially within UK/EMEA time zones.
- Strong communication, stakeholder management, and team leadership Qualifications :
- ITIL v4 Certification (preferred)- Exposure to automation tools and scripting (e.g., PowerShell, Bash)
- Familiarity with compliance frameworks and cloud governance
(ref:hirist.tech)-
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