
Customer Experience Coordinator
3 days ago
Job Overview
A key role in our team awaits the successful candidate who will ensure a seamless customer experience.
Key Responsibilities:
- Establish rapport with customers post-booking to confirm details and guide them through the next steps.
- Share and update travel itineraries, assist with any changes or clarifications.
- Help customers redeem coupons or discounts and resolve related queries.
- Act as the primary point of contact for customers, ensuring a smooth journey throughout their travels.
- Collect feedback to enhance future experiences.
- Coordinate with internal teams to facilitate timely communication and service delivery.
Requirements:
- Strong communication skills in English.
- Empathetic approach with a problem-solving attitude.
- Basic knowledge of tools like Google Sheets and WhatsApp.
- Ability to work full-time for 3 months.
What You'll Gain:
- Hands-on experience in operations management.
- Experience in customer engagement and service workflows.
- Opportunity to contribute to a meaningful product impacting lives positively.
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