Customer Experience Specialist

Job SummaryAs a member of our healthcare team, you will be responsible for providing exceptional customer service to our plan members. This role requires excellent communication skills, both verbal and written, as well as the ability to resolve issues in a timely and professional manner.Key Responsibilities:Answer incoming calls from healthcare plan members...

Job Title:Escalations Manager - Customer ExperienceRole Summary:We seek a skilled Escalations Manager to oversee post-sales operations and customer escalations from learners and internal teams. This role requires collaboration with various departments to resolve issues, enhance overall satisfaction, and efficiency.Key Responsibilities:Act as the final point...

Job Title: Customer Account SpecialistJob Description:We are seeking a proactive customer retention and accounts specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.Key Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process...

Job Title: Customer Experience ChampionWe are seeking a highly skilled Customer Experience Champion to join our organization. The successful candidate will play a vital role in delivering exceptional customer experiences and driving business success.The Customer Experience Champion will be responsible for managing a team of customer-facing professionals,...

The Voice of Customer (VOC) Specialist plays a pivotal role in gathering and analyzing customer feedback to drive business expansion. Key responsibilities include collecting data through Medallia, creating comprehensive reports using Power point and Excel, and identifying trends to inform product development.Key Skills:Voice of CustomerMedalliaPower...

Job Title: Customer Support SpecialistWe're looking for a professional who can provide exceptional customer experiences. Our ideal candidate will have strong communication skills, be able to work night shifts, and be committed to career growth.Customer ServiceCommunicationProblem SolvingKey Responsibilities:Answer inbound customer calls with empathy and...

We are seeking a highly skilled Customer Service Specialist to drive customer satisfaction and business growth through exceptional service delivery.Key Responsibilities:Handle customer inquiries promptly and effectively, providing timely and accurate solutions.Manage and respond to customer feedback to ensure high levels of satisfaction, addressing concerns...

Job OverviewThis role focuses on delivering first-line customer support, promoting digital solutions, and growing sales through various means.

Are you eager to kickstart your career in customer service? As a Customer Service Representative, you will be responsible for handling international customer inquiries via chat and voice processes. This role offers a unique opportunity to develop your communication skills while working with a diverse team of professionals.Key responsibilities...

Job Title: Customer Support InternThis is an exciting opportunity to join our team as a Customer Support Intern. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat.We are looking for a highly motivated and detail-oriented individual who is passionate about...