Customer Account Specialist

1 day ago


Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Customer Account Specialist

Job Description:

We are seeking a proactive customer retention and accounts specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, number of follow-ups conducted, and accounts suspended due to non-response.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
Benefits:

The company fosters a progressive culture, creativity, and a flexible work environment. They value diversity, integrity, experience, honesty, people, humanity, and passion for excellence.

Additional Information:

Reports will be generated on key performance indicators to measure success. The successful candidate will have strong analytical and problem-solving skills.



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