Customer Experience Manager
2 days ago
Job Title: Technical Customer Support Lead
Job Summary:
We are seeking a highly motivated and organized individual to join our team in a technical customer support leadership role. The successful candidate will be responsible for providing exceptional customer service, improving customer satisfaction, and driving business growth through effective problem-solving and collaboration.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Identify and resolve customer issues in a timely and professional manner
- Develop and maintain knowledge of products and services to provide accurate information to customers
- Collaborate with internal teams to resolve complex customer issues
- Analyze customer feedback and identify areas for process improvement
Requirements:
- 5+ years of experience in SaaS technical support or customer operations
- Excellent written and verbal communication skills
- Intermediate to advanced proficiency in Excel and SQL
- Experience working with support ticketing systems such as Jira Service Desk
- Strong analytical and problem-solving skills
Preferred Qualifications:
- 1-2 years of experience in a leadership role
- Experience working with customer invoicing, billing, or finance operations
What We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and results-driven individual with a passion for customer support, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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