Customer Experience Manager

2 days ago


Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Technical Customer Support Lead

Job Summary:

We are seeking a highly motivated and organized individual to join our team in a technical customer support leadership role. The successful candidate will be responsible for providing exceptional customer service, improving customer satisfaction, and driving business growth through effective problem-solving and collaboration.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Identify and resolve customer issues in a timely and professional manner
  • Develop and maintain knowledge of products and services to provide accurate information to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Analyze customer feedback and identify areas for process improvement

Requirements:

  • 5+ years of experience in SaaS technical support or customer operations
  • Excellent written and verbal communication skills
  • Intermediate to advanced proficiency in Excel and SQL
  • Experience working with support ticketing systems such as Jira Service Desk
  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • 1-2 years of experience in a leadership role
  • Experience working with customer invoicing, billing, or finance operations

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and results-driven individual with a passion for customer support, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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