Senior Technical Issue Resolutions Specialist

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Engineer

A professional responsible for delivering timely and high-quality incident resolution, focusing on root cause analysis, prevention, and knowledge transfer.

  • Main Responsibilities:
  • Interacting with customers through various communication channels to resolve technical issues
  • Contacting and resolving customer issues within agreed-upon service level agreements
  • Documenting incidents with troubleshooting, root cause, and resolution information
  • Following established internal processes, policies, and guidelines on collaboration, escalation, and communication

Key Requirements:

  • Minimum 1-3 years of experience in product support interacting with English-speaking customers over calls, emails, and chat preferably US-based
  • Excellent verbal and written communication skills in the English language
  • Strong problem-solving skills and good troubleshooting acumen
  • Passion for technology and ability to quickly learn technical and business concepts

We Offer:

  • A close-knit team of highly driven professionals who strive for excellence
  • A collaborative environment that fosters growth and development


  • Morādābād, Uttar Pradesh, India beBeeITSupport Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a key member of our technical support group, you will play a pivotal role in delivering exceptional service to our global user base.Key Responsibilities:Provide timely and effective support to users via phone, email, and...


  • Morādābād, Uttar Pradesh, India beBeeVoice Full time ₹ 1,37,00,000 - ₹ 2,01,50,000

    Job Overview:The Senior L3 Support Engineer - Voice Network role entails delivering high-level technical assistance for Cisco UCCE, UCCX, PCCE solutions, and third-party call recording platforms.Key Responsibilities:Advanced troubleshooting and resolution of complex issues related to voice network devices, including CUCM, UCCE, UCCH, and CVP...


  • Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistAbout the RoleThis is a challenging and rewarding role for an experienced technical support specialist. You will be working closely with customers to resolve their technical queries in a timely and professional manner.We are looking for someone who has excellent communication skills, both written and verbal, and is able...


  • Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.Job Description:As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to clients. This includes responding to support requests, diagnosing issues, and providing timely and effective...


  • Morādābād, Uttar Pradesh, India beBeeNetwork Full time ₹ 15,64,800 - ₹ 20,16,000

    Senior Network Operations SpecialistWe are seeking an experienced Senior Network Operations Specialist to join our team. The ideal candidate will have a strong background in network administration, with a focus on ensuring the reliability and security of our network infrastructure.Key Responsibilities:Manage and maintain our network infrastructure, including...


  • Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 10,08,000 - ₹ 12,15,000

    Technical Support SpecialistWe are seeking a seasoned Technical Support Professional to provide expert technical guidance, resolve intricate issues, and collaborate with cross-functional teams to deliver exceptional service.Main Responsibilities:Deliver second and third-level technical support, addressing complex problems.Collaborate with teams to identify...

  • Technical Director

    2 weeks ago


    Morādābād, Uttar Pradesh, India beBeeQualityLeader Full time ₹ 13,50,000 - ₹ 21,50,000

    Job DescriptionLead technical strategies and ensure adherence to quality standards.Our Senior Technical Specialist will oversee quality systems, ensuring compliance and continuous improvement across manufacturing units. They will monitor testing protocols for steel pipes, coatings, welding, and NDT, and ensure the integrity of inspection, testing, and...


  • Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

    Job OpportunityWe are seeking a highly skilled Technical Solutions Specialist to join our team. As a key member of our organization, you will play a critical role in assisting clients with the implementation and maintenance of our software solutions.This is a full-time hybrid position that requires deep knowledge of client environments and use cases. You...

  • Technical Lead

    2 weeks ago


    Morādābād, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical LeadWe are on a mission to bring transparency and control in the time & attendance process through our innovative approach.Our team leverages face recognition and AI technologies to deliver exceptional support and technical assistance to our customers.Understand customer needs and expectations to provide effective and timely...


  • Morādābād, Uttar Pradesh, India beBeeNetworkSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Join a global team of technical support specialists, providing post-sales assistance to customers and partners worldwide.The role involves diagnosis and troubleshooting of software and hardware problems, as well as aiding with product applications and use cases. Effective communication with customers is key, listening to and understanding their reported...