Application Support Specialist

3 weeks ago


Chennai, India Getinz Full time
Job Title: Associate Application Support Specialist

We are seeking an experienced Application Support Specialist to provide Level 1 (L1) and Level 2 (L2) support to our in-house customers. The successful candidate will ensure smooth operation and maintenance of our applications, utilizing strong problem-solving skills, excellent communication, and the ability to work in the Eastern Standard Time (EST) zone.

Key Responsibilities:
  • Provide L1 and L2 Support: Handle application issues and requests, providing first-line and second-line support.
  • Troubleshoot and resolve incidents, escalating to higher levels when necessary.
  • Customer Interaction: Interact with in-house customers to understand their needs, provide guidance, and ensure the timely resolution of their issues.
  • Application Monitoring: Monitor application performance and availability, responding proactively to potential issues to prevent downtime.
  • Log, track, and manage incidents in the support ticketing system, ensuring they are resolved within SLA timelines.
  • SQL Query Support: Utilize SQL queries to troubleshoot, analyze, and resolve application issues.
Preferred Qualifications:
  • Experience with cloud-based applications or platforms.
  • Familiarity with ITIL processes and incident management.
  • Experience with ticketing systems like Jira, ServiceNow, or similar tools.
Why Getinz:
  • Work with a dynamic team in a fast-paced, innovative environment.
  • Opportunity to grow and develop your skills in a leading technology company.
  • Competitive compensation and benefits package.


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