International BPO IT Services Manager

3 weeks ago


Mumbai, Maharashtra, India GM Infotech Full time

At GM Infotech in Vasai Mumbai, we seek an experienced Senior IT Operations Director to lead our IT services team. This role offers an estimated salary range of ₹30-40 lakhs per annum.

Key Responsibilities:

  • IT Service Desk Management:
    • Manage global IT service desk
  • Incident and Problem Management:
    • Manage incident and problem management lifecycle for all major incidents
  • IT Infrastructure Management:
    • Manage servers, storages, VM infrastructure, Antivirus, EDR, Backup, Network, office 365 emails, Microsoft Domain, Cisco Email Security, Microsoft WVD, Azure cloud share
  • Team Leadership:
    • Lead a distributed team
  • Training and Development:
    • Mentor and coach team members


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