BPO Team Manager Position

7 days ago


Mumbai, Maharashtra, India Tech Mahindra Full time
Job Overview
Tech Mahindra is a leading IT services company that offers a range of career opportunities for professionals. We are currently seeking an experienced Team Leader to join our BPO team in Chandivali, Mumbai.

Key Responsibilities
The successful candidate will be responsible for managing and calculating occupancy, shrinkage, Attrition, and bottom quartile. They will also need to ensure KRA and KPI compliance, manage roster planning, and have proficiency in Excel. Additionally, they should be comfortable working night shifts and have experience with productivity, AHT, and quality metrics.

Requirements
We are looking for candidates with a minimum of 1 year of experience in a similar role. The ideal candidate will have hands-on experience in managing teams and ensuring high levels of productivity. They should also be proficient in Microsoft Excel and have strong analytical skills.

What We Offer
In this role, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. We offer a competitive salary package, including a maximum CTC of ₹5.5 LPA. Immediate joiners are preferred, and we encourage applicants to share their CVs with us if they meet the requirements.

How to Apply
If you are interested in this position, please share your CV with the details mentioned below. We look forward to hearing from you.

Experience:
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