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Merchandise Growth Strategist

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Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

As a key contributor to our team, you will be responsible for delivering end-to-end customer journeys that meet the needs of merchant lending on the PhonePe for Business app.

  • Key Deliverables:
  • • Own and optimize end-to-end customer journey for merchant lending on the PhonePe for Business app
  • • Collaborate with cross-functional teams to prevent support issues and reduce ticket volume
  • • Drive product and process improvements using data insights and VOC
  • • Partner with Sales, Product, and Business to execute scalable growth and support strategies
Role Responsibilities:
  • • Identify user pain points and build intuitive digital and support journeys
  • • Analyze drop-offs and support data to drive upsell/cross-sell opportunities
  • • Manage stakeholder communications and align on prioritization of fixes and features
  • • Use first-principles thinking to lead new initiatives for improving customer experience