Customer Service Representative
3 days ago
About the Role:
We are seeking a highly skilled Customer Accounts Specialist to join our team at Kovai.co. In this role, you will be responsible for executing sales orders by raising invoices in our accounting system, raising estimates to customers for annual support and subscription renewals, and liaising with customers via email or telephone for any queries on estimates and invoices.
Key Responsibilities:
- Execution of sales orders by raising invoices in the accounting system.
- Raising estimates to customers for annual support and subscription renewals.
- Liaising with customers via email or telephone for any queries on estimates and invoices.
- Updating the CRM system with customer updates and follow-ups.
- Assisting the team in license key generation and other enquiries.
- Managing overdue invoices and ensuring accounts are up to date.
- Assisting the sales team in reaching potential leads wherever possible.
- Providing accurate, valid, and complete information by using the right methods and tools.
- As a part of the customer onboarding process, client relationship sync-up to be done.
- Handling customer complaints, providing appropriate solutions, and alternatives within the time limits; following up to ensure resolution.
- Following communication procedures, guidelines, and policies.
Requirements:
- Very good English communication skills (both verbal and written).
- Good skills in Word, Excel, and PowerPoint.
- Proactive, self-motivated, and responsible team-player.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multitask, prioritize, and manage time effectively.
- Worked in Xero/Free Agent Accounting System.
- Work experience on any CRM systems (Dynamic CRM system is preferred).
- B.BA/B.Com/M.Com graduates can apply.
- Candidates should be ready to work in shifts from 02 pm to 11 pm (IST).
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