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Customer Service Representative

1 month ago

Coimbatore, Tamil Nadu, India Nvron Life science Limited Full time
Job Title: Customer Service Representative

Job Summary

Nvron Life science Limited is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.


Key Responsibilities
  1. Customer Communication: Act as the first point of contact for customer inquiries via phone, email, or chat. Provide timely and accurate information regarding products, services, orders, and support requests.
  2. Order Management: Coordinate with internal teams to ensure smooth order processing and delivery. Track customer orders and provide regular status updates.
  3. Issue Resolution: Handle customer complaints and escalate issues to relevant departments when necessary. Follow up with customers to ensure their concerns are resolved to their satisfaction.
  4. Documentation & Reporting: Maintain accurate records of customer interactions, inquiries, and resolutions. Prepare regular reports on customer interactions and feedback for internal review.
  5. Customer Relationship Management: Develop and maintain strong relationships with key customers. Gather customer feedback to identify areas for improvement and recommend solutions.
  6. Process Coordination: Collaborate with cross-functional teams to improve customer experience. Ensure all departments are aligned to meet customer expectations and resolve issues promptly.
  7. Continuous Improvement: Identify opportunities to streamline customer service processes. Stay updated on product offerings, company policies, and industry best practices.

Requirements
  • Experience: Proven experience in customer service, sales coordination, or a similar role.
  • Communication Skills: Excellent verbal and written communication skills (Fluency in Hindi and English).
  • Problem-Solving: Strong problem-solving abilities with a customer-first mindset.
  • Organization: Exceptional time management and organizational skills.
  • Tech-Savvy: Proficiency in MS Office (Word, Excel) and experience with CRM tools (e.g: Zoho) is a plus.
  • Teamwork: Ability to work effectively with cross-functional teams.
  • Attention to Detail: Accuracy in managing records and customer data.
  • Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks.

Requirements
  • Experience: Minimum 1 year, managing multiple online marketplaces (Amazon, Flipkart, Meesho, Myntra, etc.).
  • Analytical Skills: Ability to interpret data, identify trends, and recommend actionable insights.
  • Communication & Negotiation: Strong interpersonal skills to manage vendors and customer relationships.
  • Project Management: Ability to juggle multiple tasks and meet deadlines efficiently.
  • Technical Proficiency: Familiarity with e-commerce tools, dashboards, analytics platforms, and order management systems.
  • Knowledge of Policies: Awareness of platform-specific guidelines and compliance requirements.