Strategic Business Partner Specialist

We are seeking a seasoned and strategic-minded professional to oversee the management and growth of our network of key partners. This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.

You will be responsible for leading end-to-end partner lifecycle management, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management. As the primary point of contact for all partner-related queries, communications, and escalations, you will ensure timely activation and performance of partners in campaigns.

The successful candidate will have experience in partnerships account management, client success/servicing or relationship management roles, with a strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.

Key Responsibilities:

• Manage end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
• Serve as the primary point of contact for all partner-related queries, communications, and escalations.
• Responsible for meeting strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
• Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
• Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
• Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
• Maintain records of all communication for audit and quality assurance purposes.
• Update and maintain the partner database, ensuring all records are accurate, complete, and up to date.
• Ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
• Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
• Collaborate with finance and accounts teams to support smooth reconciliation processes.
• Ensure data integrity and update records promptly to reflect any changes or corrections.

Requirements & Qualifications:

• Bachelor's / Master's degree in Any Discipline.
• 3+ years of experience in Partnerships Account management, client success/servicing or Relationship Management roles.
• Strong interpersonal and communication skills, with a passion for building long-term relationships.
• Organized, proactive, and capable of managing multiple partner accounts simultaneously.
• Ability to think strategically while executing tactically.
• Collaborative mindset with strong stakeholder management skills.
• Must have working knowledge of Microsoft Excel, with proficiency in commonly used formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
• Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
• Prior experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
• Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
• Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.

Benefits:

• Partner engagement and retention rate.
• Timely activation and performance of partners in campaigns.
• Accuracy and timeliness of invoice verification and payouts.
• On-time reporting on partner activities, financials, and audits.
• Satisfaction scores and qualitative feedback from partners.
• Accuracy and completeness of partner data and documentation.
• Resolution of partner concerns and quality issues within defined SLAs.