CFE Consultant

4 weeks ago

Bengaluru, Karnataka, India SAP Full time

Role Overview

We are seeking a highly skilled CFE Consultant to join our team at SAP. As a CFE Consultant, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our services.

Key Responsibilities

  • Manage relationships with clients through regular touch bases, case management, and calls, adhering to a 24-48 hour response time.
  • Collaborate with internal teams, including Executive/Senior Leadership, Account Managers, and Web Services, to ensure seamless communication and support.
  • Perform basic troubleshooting and investigation to resolve client issues, working closely with Support and Product Development Teams as needed.
  • Engage in process/product development activities, including Weekly Team Huddles and Project initiation/facilitation, to improve internal/external processes and client experience.
  • Participate in continuous Learning and Development through eLearning options, both mandatory and optional.

Requirements

  • 4-6 years of experience in consulting or support roles.
  • Expense, Invoice, and Concur Detect knowledge or certification preferred.
  • Excellent written and verbal communication skills in English.
  • Exceptional analytical and listening skills.
  • Strong data entry and typing skills.
  • Proficiency in operating computer applications, including Microsoft Office and Salesforce.
  • Ability to work in a production team environment and manage escalation with minimal supervision.
  • Flexibility to work in any shift, with a requirement for 6 PM – 3 AM shifts.

About SAP

SAP is a global leader in enterprise software, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and a shared passion to help the world run better.

Why Join SAP?

At SAP, you will have the opportunity to work with a talented team, develop your skills, and contribute to our mission to make a positive impact on the world. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Equal Employment Opportunity

SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you require assistance or have questions, please contact our Recruiting Operations Team at Careers@sap.com.

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