CFE Associate Consultant

4 weeks ago

Bengaluru, Karnataka, India SAP Full time

Job Summary

We are seeking a highly skilled Concur Service Administrator to join our team. As a Concur Service Administrator, you will be responsible for managing and maintaining customer configurations, adding, editing or removing configurable options as necessary.

Key Responsibilities

  • Fulfill customer configuration needs
  • Work with customers to analyze requirements and provide suitable solutions
  • Report and present complete details of work performed
  • Adhere to SAP Concur's rules of engagement for working with customers
  • Ensure adherence and improvement of set KPIs such as SLAs, technical expertise, and customer satisfaction
  • Manage customer escalation and liaise with internal teams
  • Work towards improving customer satisfaction from the Service Administration and care services portfolio
  • Provide technical expertise at situations requiring higher levels of expertise

Requirements

  • Minimum 1-3 years of experience
  • Ability to understand complex business requirements
  • Able to work with complex customer situations and translate requirements into configuration
  • Technical competence towards system configuration
  • Should have managed complex customer situations
  • Creative solution development
  • Excellent communication and presentation skills
  • Analysis and troubleshooting skills
  • Excellent knowledge of SQL, Python, and other programming languages
  • Knowledge of software deployment life cycle and testing practices
  • Strong computer skills and Microsoft Office knowledge
  • Ability to present data in a skilled manner

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, and we are committed to creating a workplace that is inclusive, diverse, and empowering for all employees.

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from. We are committed to creating a workplace that is inclusive, diverse, and empowering for all employees.

Equal Employment Opportunity

SAP is an equal opportunity employer and is committed to the values of equal employment opportunity and affirmative action. We provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and require accommodation or special assistance, please send an email to the Recruiting Operations Team at Careers@sap.com.

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