CFE Consultant

4 weeks ago

Bengaluru, Karnataka, India SAP Full time

Job Summary

We are seeking a highly skilled CFE Consultant to join our team at SAP. As a Concur Service Administrator, you will be responsible for managing and maintaining customer configurations, adding, editing, or removing configurable options as necessary.

Key Responsibilities

  • Fulfill customer configuration needs
  • Work with customers to analyze requirements and provide suitable solutions
  • Report and present complete details of work performed
  • Adhere to SAP Concur's rules of engagement for working with customers
  • Ensure adherence and improvement of set KPIs such as SLAs, technical expertise, and customer satisfaction
  • Work towards removing roadblocks in terms of team knowledge
  • Manage customer escalation and liaise with internal teams
  • Coach team members towards higher performance levels
  • Work towards improving customer satisfaction from the Service Administration and care services portfolio
  • Provide technical expertise at situations demanding higher levels of expertise

Requirements

  • Min 3 to 5 years of experience
  • Knowledge of the travel module is an added advantage
  • Ability to understand complex business requirements
  • Able to work with complex customer situations and translate requirements into configuration
  • Apply a disciplined approach towards solving customer cases
  • Technical competence towards system configuration
  • Good people management skills
  • Should have managed complex customer situations
  • Creative solution development
  • Excellent communication and presentation skills
  • Analysis and troubleshooting skills
  • Knowledge of software deployment life cycle and testing practices
  • Strong computer skills/Microsoft Office knowledge
  • Knowledge about programming skills is a plus
  • Ability to present data in a skilled manner is highly desirable

About the Team

Our team services Concur's premium support deliverables and works directly with the customer's authorized support contact to deliver solutions on customer systems in live systems.

What We Offer

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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