CFE Consultant
4 weeks ago
Job Summary
We are seeking a highly skilled CFE Consultant to join our team at SAP. As a CFE Consultant, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction through effective communication and utilization of our services.
Key Responsibilities
- Manage relationships with clients through regular touch bases, case management, and calls, adhering to a 24-48 hour response time.
- Develop and maintain strong relationships with internal clients, including Executive/Senior Leadership Team, Account Managers, and other teams.
- Provide basic troubleshooting and investigation to resolve client issues, collaborating with Support and Product Development Teams as needed.
- Engage in internal process/product development activities, including Weekly Team Huddles and Project initiation/facilitation.
- Participate in continuous Learning and Development through eLearning options.
Requirements
- 4-6 years of experience in consulting or support roles.
- Expense, Invoice, and Concur Detect knowledge or certification preferred.
- Excellent written and verbal communication skills in English.
- Strong analytical and listening skills.
- Proficiency in operating computer applications, including Microsoft Office and Salesforce.
- Ability to work in a production team environment and manage escalation with minimal supervision.
- Flexibility to work in any shift, with a requirement for 6 PM – 3 AM shifts.
About SAP
SAP is a global leader in enterprise software, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and 100,000 employees worldwide, driven by a purpose to help the world run better and improve people's lives.
Our Culture
SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.
Equal Employment Opportunity
SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities.
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