Quality Excellence Lead

2 days ago

Anantapur, Andhra Pradesh, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Description

We are seeking an experienced Quality Manager to oversee customer-facing excellence across Sales, Marketing, and Support teams. This individual will be responsible for designing and enforcing quality frameworks, leveraging deep CRM expertise to drive data-backed improvements, and enabling a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:

  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create, update, and enforce Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Foster a culture of continuous improvement by analyzing quality metrics and generating insights.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Work closely with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Requirements & Qualifications

Criteria

Requirement

We seek candidates with the following qualifications and experience:

Education: Bachelor's degree in Business, Healthcare, or related field; MBA preferred.

Overall Experience: 10 – 15 years in quality management roles supporting multiple customer-facing teams.

CRM Expertise: 3+ years hands-on experience with Zoho CRM or similar platforms.

Team Scale: Exposure to quality oversight for 100+ team members.

SOP & Training: Proven track record in drafting SOPs and delivering large-scale training.

Analytical Skills: Strong competency in data analysis, Excel, and dashboard tools.

Industry Background: Experience in EdTech or Healthcare domains is a strong plus.

Benefits

  • A mission-driven culture committed to transforming healthcare education.
  • Cross-functional exposure and a seat at the strategic table.
  • Competitive compensation package, benefits, and opportunities for growth and development.

We offer a collaborative and dynamic work environment that fosters innovation, creativity, and teamwork. If you are passionate about quality management and want to make a meaningful impact in the healthcare education industry, we encourage you to apply.

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