Enterprise Geodatabase Analyst

We are seeking a highly skilled and experienced Enterprise Geodatabase Analyst to join our team. As an essential member of our organization, you will play a vital role in supporting our strategic customers and building strong relationships for continued engagement.

This is an excellent opportunity to leverage your expertise in GIS and work closely with our clients to deliver high-quality solutions and support.

• Provide technical support and customer service to end users through effective communication, problem-solving, and analytical approaches.
• Act as a subject matter expert in handling geospatial data management and usage.
• Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase.
• Coordinate and deliver product trainings to customers over remote and onsite locations.
• Installation, configuration of Enterprise Geodatabases, and version management, replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

• Excellent customer communication, management, and presentation skills.
• Establish trust and relationship with users and act as a GIS SME for the customer.
• Experience with Esri software and strong problem-solving and analytics skills in addressing and resolving technical issues of ESRI mainly ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and Field Apps.
• Hands-on experience in working with Enterprise Geodatabases, versioning, replication, and installation, configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
• Work closely with the Enterprise Managed Services team and manage user environments hosted on Esri's technology.
• Strong problem-solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies.
• Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology, key national security industry domains, and technical trends.
• Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies.
• Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux/Unix.
• Ability to understand and communicate technical information clearly.
• Willing to travel with short notice and able to relocate as per the need of the organization.
• Ability to learn new concepts and adapt to a changing work environment.
• Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.
• Strong prioritization skills including managing time and workload efficiently.
• M.Sc / M.Tech / M.Sc. in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.

• Background in software support or technical customer service with direct end-user contact.
• Hands-on experience in working with Enterprise Geodatabases, versioning, replication, and installation, configuration, and performance tuning.
• Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks, and performance monitoring.
• Knowledge of ArcGIS Pro, Web AppBuilder for ArcGIS, Collector for ArcGIS, ArcGIS GeoEvent Server, ArcGIS Online, and Field Apps usage related to GIS.
• Experience in working with multiple teams together and understanding the operational processes of how large organizations' data centers work.
• Expertise in Windows and/or Linux system architecture concepts and systems administration.