Human Resources Expert for High-Volume Workforce Management

2 days ago

Palakkad, Kerala, India beBeeBusiness Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking an HR Business Partner who will drive people strategies, enhance employee experience, and build a culture of performance and engagement across our BPO teams.

The successful candidate will work closely with business leaders to align HR initiatives with business goals, drive end-to-end employee lifecycle management, and manage high-volume workforce challenges.

They will handle employee relations, grievance redressal, and conflict resolution with fairness and empathy, partner with business teams to identify skill gaps and drive capability-building initiatives, and work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.

The HR Business Partner will also collaborate with the central HR team on policy implementation, compliance, and HR process improvements, build strong engagement programs tailored to the needs of BPO employees across shifts, and be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.

Requirements
  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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