MSP Workforce Solutions Coordinator

6 days ago

Palakkad, Kerala, India beBeeMSP Full time ₹ 7,50,000 - ₹ 10,00,000
About the Job

The role of an MSP Program Specialist involves coordinating tasks within a Managed Service Provider (MSP) program, ensuring operational efficiency and compliance. This specialist works closely with internal teams and external stakeholders to streamline workforce management processes and improve program performance.

Key Responsibilities:
  • Audit and Compliance: Regularly conduct audits within the Vendor Management System (VMS) to ensure client requirements and internal standards are met.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and aligning with program goals.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
  • Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
  • Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
  • SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
Requirements:
  • Bachelor's degree in business administration, Human Resources, or a related field.
  • Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
  • Strong attention to detail and a high level of accuracy in data management and documentation.
  • Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
  • Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
  • Familiarity with VMS platforms such as VNDLY is a plus.
  • Proven ability to work independently and as part of a collaborative team.
  • High level of adaptability and willingness to embrace change in a dynamic work environment.
Why You'll Thrive in This Role

This MSP Program Specialist role offers a unique opportunity to work in a dynamic and challenging environment, collaborating with cross-functional teams to drive business growth and excellence. As a specialist in this field, you will have the chance to develop your skills, expand your expertise, and contribute to the success of the organization.

We're seeking a talented and dedicated professional who shares our commitment to excellence and is passionate about delivering exceptional results. If you're looking for a rewarding career opportunity that offers opportunities for growth and development, we encourage you to apply.

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