Advanced Technology Solutions Specialist

1 week ago

Palakkad, Kerala, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About the Role:

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Our client provides digital engineering and technology services to global businesses. They adopt an Engineering First approach, ensuring execution of ideas and creative solutions to pressing business challenges.

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The team combines logic, creativity, and curiosity to build, solve, and create innovative solutions that meet clients' needs. They help clients engage with new technology paradigms and build solutions to their most pressing business challenges.

">Job Description">

As a Senior Engineer, you will design, develop, and deploy robust Cisco UCCE and CVP architectures supporting scalable, resilient, and high-performing contact center solutions.

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Key Responsibilities:

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  • ">
  • Design Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures supporting scalable, resilient, and high-performing contact center solutions.">
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.">
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.">
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.">
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.">
  • Performance Monitoring Optimization: Monitor system health, performance metrics, and call flows; proactively identify bottlenecks, capacity issues, and opportunities for optimization.">
  • Upgrades Patching: Plan, test, and execute upgrades, patches, and migrations for UCCE and CVP platforms; ensure compliance with security, regulatory, and organizational standards.">
  • Documentation: Maintain comprehensive documentation, including configurations, topologies, change management records, and knowledge base articles.">
  • Collaboration Mentoring: Work closely with network, telephony, security, and infrastructure teams; mentor junior engineers and provide technical guidance on best practices and new technologies.">
  • Stakeholder Engagement: Communicate with business stakeholders to gather requirements, provide status updates, and translate technical concepts into business-focused language.">
  • Compliance Security: Ensure all solutions adhere to applicable policies, security standards, and industry best practices.">
">Preferred Qualifications">
  • ">
  • Cisco UCCE CVP certification.">
  • CCNP Collaboration, CCIE Collaboration, or equivalent certifications.">
  • Experience with cloud-based contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.">
  • Knowledge of DevOps practices and automation tools, Ansible, Python, PowerShell.">
  • Experience with multimedia routing, outbound campaigns, and WFM/WFO integrations.">
  • ITIL v3 or v4 Foundation certification or equivalent process knowledge.">
  • Familiarity with PCI-DSS, GDPR, HIPAA, or other compliance frameworks.">

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