Premium Service Delivery Director

1 week ago

Nashik, Maharashtra, India beBeeLeadership Full time ₹ 24,00,000 - ₹ 36,00,000

Job Overview

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This role is responsible for overseeing the end-to-end operations of a premium US Telecom customer.

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The ideal candidate will possess strategic leadership skills, strong industry knowledge, and analytical acumen.

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A key responsibility of this position is to lead improvements across the business, optimize resource allocation, and track progress against defined goals.

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Other key responsibilities include:

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  • Operational Excellence: Enhance capabilities through continuous improvement and talent development.">
  • Domain Capability: Strengthen capabilities through continuous improvement and talent development.">
  • Strategic Planning: Develop strategies aligned with growth objectives and lead cross-functional planning for budgets, expansion, service design, and hiring.">
  • Business Growth: Collaborate with Sales & Marketing teams to support and drive business expansion.">
  • Innovation & Value Addition: Lead innovation initiatives and value-added efforts in partnership with the client.">
  • P&L Ownership: Manage the profit and loss for business operations, including the development and execution of strategic plans to drive profitability and growth.">
  • Team Management: Oversee a large team and enhance organizational efficiency, scalability, and delivery capabilities.">
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong relationships and ensuring high satisfaction levels.">
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Required Skills and Qualifications

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The ideal candidate should possess:

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  • 15+ years of experience in operations within a BPO/Outsourcing space, with 3+ years supporting US Telecom in messaging.">
  • Strong industry knowledge and analytical acumen.">
  • Proven leadership success in leading large teams and fostering a high-performance culture.">
  • Ability to improve performance across quality, efficiency, and effectiveness metrics.">
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