Senior Technical Support Specialist
7 days ago
Job Overview
As a Technical Support Engineer, you will play a crucial role in providing exceptional technical assistance to internal and external users. Your primary responsibility will be to offer top-notch support via various communication channels, including phone, email, or chat.
Key Responsibilities:
- Deliver high-quality technical support to customers, responding promptly to their inquiries and resolving issues efficiently.
- Collaborate with the development team to gather feedback and inputs, ensuring seamless communication and efficient issue resolution.
- Work closely with the QA lead to assist with quality assurance activities, guaranteeing that our applications meet the highest standards of performance and reliability.
- Troubleshoot complex technical issues with minimal support from the development team, demonstrating your expertise and analytical skills.
- Communicate effectively with customers to quickly identify and resolve their problems, providing timely and accurate feedback.
- Develop creative workarounds to help customers navigate technical challenges until a permanent fix is implemented.
- Provide regular updates and follow-ups to ensure customer satisfaction and close cases efficiently.
- Support the launch of new applications, ensuring a smooth transition and seamless user experience.
- Contribute to procedural documentation, providing clear guidance on troubleshooting and resolving technical issues.
- Manage multiple cases simultaneously, prioritizing tasks and maintaining a high level of productivity.
- Test and evaluate new releases, identifying areas for improvement and contributing to the development of better software solutions.
- Propose innovative ideas and out-of-the-box solutions to enhance operational efficiency and improve customer satisfaction.
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