Customer Support Specialist
4 days ago
About the Role:
As a Customer Support Executive at Sneakinn Laundry, you will play a vital part in ensuring seamless customer experiences. Your primary responsibilities include proactively calling customers to gather feedback, handling grievances, and providing effective solutions to maintain high levels of customer satisfaction.
Key Responsibilities:
- Proactively call customers to gather feedback on their experiences with our services and identify areas for improvement.
- Handle customer grievances, providing effective solutions and ensuring customer satisfaction.
- Offer call support to assist customers with inquiries, order status updates, and scheduling pickups for their laundry items.
- Maintain detailed records of customer interactions, including inquiries, complaints, and feedback.
- Collaborate with the operations team to ensure smooth order processing and timely delivery.
- Stay informed about company products, services, and policies to address customer concerns accurately.
- Work towards maintaining a high level of customer satisfaction through consistent follow-up and professional communication.
Requirements:
- Excellent communication skills, both written and verbal.
- Prior experience in customer support or a similar role, particularly with call handling, is preferred.
- Strong problem-solving abilities and experience in managing customer complaints.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with the laundry service industry and a basic understanding of luxury fashion brands, high fashion, handbags, footwear, and other leather accessories is a plus.
- Proficient in using communication platforms and handling both chat and voice calls.
- 2-5 years' experience in a service industry is a plus.
- Strong attention to detail and a commitment to providing exceptional customer service.
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