Technical Support Specialist
4 days ago
Tata Consultancy Services is a leading IT services company that requires a skilled Technical Support Specialist to join our team. This role involves providing top-notch customer service and technical support to end-users.
Responsibilities
As a Technical Support Specialist, you will be responsible for resolving end-user issues in a timely and efficient manner. This includes responding to phone calls, emails, and tickets, troubleshooting and diagnosing problems, and implementing solutions to resolve the issue. You will also be required to document all actions taken and follow up on incidents to ensure timely closure.
Requirements
To succeed in this role, you will need to have excellent communication skills, both written and verbal. You should be able to work well under pressure and be flexible with your schedule. Additionally, you will need to have strong technical skills, including knowledge of Windows 10, typical end-user configuration tools, O365, and Sharepoint. Experience in network and systems monitoring, as well as Servicenow or other ITIL call management system experience, is also highly desirable.
Benefits
As a Technical Support Specialist at Tata Consultancy Services, you can expect a competitive salary and benefits package, including opportunities for professional growth and development. We offer a dynamic and supportive work environment, where you can collaborate with a talented team of professionals to deliver exceptional results.
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