Customer Support Professional
3 days ago
Role Overview:
We are seeking a highly skilled Customer Support Specialist to join our team at Metric Tree Labs. As a key member of our support team, you will be responsible for providing exceptional customer service by assisting customers with inquiries, troubleshooting issues, and ensuring a positive customer experience.
Key Responsibilities:
- Provide before and after-sale customer support via phone, email, and chat.
- Assist customers with pre-sales inquiries, including product information, pricing, and purchasing guidance.
- Offer post-sales support related to installation, warranty claims, troubleshooting, returns, and refunds.
Requirements:
- Bachelor's degree preferred.
- Knowledge of CAD will be a huge advantage.
- 2 years of experience in customer service or support roles will be a plus.
- Strong verbal and written communication skills in English.
- Ability to handle customer interactions with patience and professionalism.
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