Head of Customer Support

4 weeks ago


Delhi, Delhi, India Kanchan Fashion Pvt Ltd Full time
Job Description

Company: Kanchan Fashion Private Limited

Location: Chandni Chowk, Delhi, India

Salary: 20,00025,000/month

Job: On-Site

Monday - Saturday: 10:30am -8:00pm

Overview:

Kanchan Fashion is seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will play a pivotal role in converting leads into sales, solving customer queries, and maintaining strong communication across various social media platforms.

Responsibilities:

- Respond promptly to customer inquiries across WhatsApp, Instagram, Facebook, and other social media platforms.
- Address customer queries regarding lour products, pricing, and order status with professionalism and clarity.
- Convert potential leads into confirmed sales through effective communication and persuasion.
- Maintain a detailed record of customer interactions and follow up to ensure customer satisfaction.
- Collaborate with the sales and marketing teams to improve customer engagement strategies.
- Provide accurate information about products and services while highlighting unique selling points.
- Identify customer needs and suggest suitable products or services to meet their requirements.
- Handle customer complaints efficiently, ensuring resolution and maintaining a positive relationship.

Requirements:

- Fluency in English, both spoken and written, is mandatory.
- Prior experience in customer support or sales is mandatory.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle multiple inquiries simultaneously.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with social media platforms and their messaging tools.
- Basic knowledge of indian wear for women is a preferred.
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