Online Customer Support

4 weeks ago

Delhi, Delhi, India Tensoten Services Full time
Job Description

Job Description: Online Customer Support (Voice/Chat Process) Freshers

We are looking for enthusiastic and dynamic individuals to join our team as Online Customer Support Executives in the Voice/Chat Process. This is an excellent opportunity for freshers who are eager to kick-start their career in customer service and work with a leading company in the industry. As an Online Customer Support Executive, you will be the first point of contact for customers, providing them with information, resolving queries, and ensuring their overall satisfaction. You will be required to communicate effectively through voice calls or chat platforms, depending on the process you are assigned to.

Key Responsibilities:

- Customer Interaction:

- Respond to customer inquiries through voice calls or chat in a timely and professional manner.
- Address customer concerns, troubleshoot issues, and provide appropriate solutions based on company policies and guidelines.
- Maintain a positive, empathetic, and professional attitude at all times.

- Problem Resolution:

- Actively listen to customer issues, understand their needs, and offer step-by-step guidance to resolve issues or concerns.
- Escalate complex issues to the relevant department or team, ensuring they are resolved promptly.

- Product/Service Knowledge:

- Stay updated on the companys products, services, and promotions to offer accurate information to customers.
- Provide detailed product explanations and assist customers with navigating the companys website or platforms if needed.

- Data Entry and Documentation:

- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Update customer details and follow up on unresolved queries as required.

- Team Collaboration:

- Work effectively as part of a team to achieve individual and team targets.
- Participate in team meetings and training sessions to continually improve performance.

- Quality Assurance:

- Ensure that all interactions with customers meet the companys quality standards and comply with all procedures.
- Provide feedback on customer trends, concerns, or any potential improvements that could be made in the process.

Required Skills and Qualifications:

- Excellent Communication Skills: Strong verbal and written communication skills are essential. You must be able to converse fluently in the required language and present information clearly to customers.
- Problem-Solving Ability: Ability to think quickly and resolve customer issues efficiently while maintaining a professional demeanor.
- Patience and Empathy: Understanding customer concerns with a positive attitude and patience is key to ensuring their satisfaction.
- Basic Technical Skills: Ability to navigate customer support tools, CRM software, and basic computer skills.
- Attention to Detail: Ability to record, track, and follow up on customer queries, ensuring no details are overlooked.
- Team-Oriented: Ability to work effectively in a team and adapt to a fast-paced environment.
- Willingness to Learn: Since this is an entry-level role, a keen desire to learn and grow within the company is important.

Preferred Qualifications:

- High School diploma or equivalent. A college degree may be a plus, but not required.
- No prior experience is necessary, but previous experience in customer service (voice/chat) is a plus.
- Familiarity with customer service tools and CRM platforms is a bonus.

Why Join Us

- Growth Opportunities: We provide ample training and career advancement opportunities for those who are committed to their role and the company.
- Friendly Work Environment: Be part of a supportive and diverse team where collaboration is encouraged.
- Competitive Salary & Benefits: Attractive salary packages along with benefits such as health insurance, performance-based incentives, and more.
- Work-Life Balance: We value your well-being and offer flexible shift options for a balanced lifestyle.

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