Customer Support Specialist

2 weeks ago


Delhi, Delhi, India AppYogi Software Full time

Job Description and Responsibilities :

- Responding to customer queries in a timely and accurate way via email.

- Recommending solutions and guiding product users through features and functionalities.

- Replying to Appstore & Playstore reviews.

- Writing FAQ's for apps.

- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements :

- Experience as a Customer Support Specialist or similar CS role

- Familiarity with our industry is a plus

- Experience using help desk software.

- Understanding of how CRM systems work

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases

- BSc in Information Technology or relevant diploma is a plus. (ref:hirist.tech)

  • Delhi, Delhi, India Agoda Full time

    We're looking for a skilled Global Customer Support Specialist to join our team at Agoda!About UsAgoda is a leading online travel booking platform that connects travelers with a global network of hotels, flights, and activities.We're passionate about bridging the world through travel and providing easy and rewarding experiences for our customers.Our team is...


  • Delhi, Delhi, India Nova Support Solutions Full time

    **Company Overview:**Nova Support Solutions is a customer-centric organization committed to delivering top-notch support and services to our clients.Job Description:We are looking for a skilled Customer Service Representative who can communicate effectively in clear, neutral English with no accent.The ideal candidate will be passionate about helping...


  • Delhi, Delhi, India Cross Border Talents Full time

    **Job Title:** Hebrew-Speaking Customer Support Specialist (Onsite in Portugal with Relocation Support)**Location:** Lisbon/Porto, Portugal (Relocation Assistance Provided)**Job Type:** Full-Time, Onsite**About Us:**We are a forward-thinking company committed to delivering exceptional customer service to our global clientele. As part of our expansion in...


  • Delhi, Delhi, India Wingedhuman Enterprises Private Limited Full time

    At Wingedhuman Enterprises Private Limited, we are seeking a skilled Customer Support Specialist to join our team. As a member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.The ideal candidate will have excellent written and verbal communication skills in English,...


  • Delhi, Delhi, India Rooter Full time

    **About the Role:**We are seeking a highly skilled and experienced Financial Analyst and Customer Support Specialist to join our team at Rooter. In this role, you will be responsible for managing chargebacks, providing high-quality customer support, and assisting with financial operations such as FP&A, taxation, and compliance.**Key Responsibilities:**Manage...


  • Delhi, Delhi, India SNVA Ventures Full time

    We are looking for an organized, efficient Sales/Customer Support to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer...


  • Delhi, Delhi, India Multiplier Full time

    Role Description :We are seeking a highly experienced and customer-oriented Senior Product Support Specialist to join our growing Customer Success team. In this role, you will serve as a subject matter expert, providing advanced technical support and guidance to our customers. You will be responsible for resolving complex issues, mentoring junior support...


  • Delhi, Delhi, India RankBloc Services Full time

    Job Title: Support Operations SpecialistDescription:RankBloc Services is seeking a talented Support Operations Specialist to join our team in New Delhi. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide timely and...


  • Delhi, Delhi, India Mobishastra Technologies LLC Full time

    About the PositionWe're seeking a Product Support Specialist to join our team at Anantya.ai. As a Product Support Specialist, you'll be responsible for providing technical assistance to customers who encounter issues with our products and services.Your primary responsibilities will include:Providing prompt and effective customer support by addressing...


  • Delhi, Delhi, India Rooter Full time

    Rooter is transforming the gaming industry with its innovative approach, combining live streaming, content creation, and e-commerce.As a Finance and Chargeback Analyst at Rooter, you will play a crucial role in managing chargebacks, providing exceptional customer support, and assisting with financial operations. This exciting position combines customer...


  • Delhi, Delhi, India Light Up Beauty Full time

    Company Description Light Up Beauty is a skincare company based in the Greater Delhi Area, India, known for its innovative and trendsetting skincare formulations. The company utilizes cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, Rice Water Concentrate and Soap Free Cleansers, as well as superfoods for exceptional results. Light Up...


  • Delhi, Delhi, India EnnovaTech Solutions Full time

    Company DescriptionEnnovaTech Solutions, established in late 2015, focuses on bringing technology solutions to the Hospitality Industry. With a team combining over 35 years of experience from technology-driven sectors such as Oil & Gas and Security systems, we stand out from our competitors. Our dynamic and youthful approach drives innovation in the...


  • Delhi, Delhi, India Real Time Data Services Full time

    Job OverviewWe are seeking an experienced Customer Service Specialist to join our team at Real Time Data Services. As a key member of our customer support team, you will be responsible for providing top-notch billing support to our clients.


  • Delhi, Delhi, India Saffron Tech Pvt Ltd Full time

    Job OverviewWe are seeking an experienced Technical Support Specialist to join our team at Saffron Tech Pvt Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.


  • Delhi, Delhi, India Nova Support Solutions Full time

    **About Nova Support Solutions**We are a customer-focused organization dedicated to delivering exceptional support and services to our clients.Job Overview:We are seeking a skilled and reliable Customer Service Representative who communicates in clear, neutral English with no accent.The ideal candidate will be passionate about helping customers and providing...


  • Delhi, Delhi, India Nova Support Solutions Full time

    Position: Customer Service Representative Location: India Job Type: Remote Salary: 10 laks \ annual or 833333\month About Us: We are a customer-oriented company focused on delivering excellent support and services to our clients. We are currently seeking a skilled and reliable Customer Service Representative who communicates in clear, neutral English with...


  • Delhi, Delhi, India RIGOL TECHNOLOGIES Full time

    Job Description: As a Technical Support Specialist at RIGOL TECHNOLOGIES, you will play a critical role in providing exceptional support to our customers in the Test & Measurement industry. Your primary responsibility will be to assist customers with instrument and application setup, as well as support their development requests. You will work closely with...


  • Delhi, Delhi, India Rooter Full time

    About the Job\We are looking for a highly skilled Financial Support Specialist to join our team at Rooter. As a key member of our team, you will be responsible for managing chargebacks, providing world-class customer support, and driving business growth through financial operations.The successful candidate will have a Bachelor's degree or equivalent in...


  • Delhi, Delhi, India Wingedhuman Enterprises Private Limited Full time

    Job OverviewWelcome to Wingedhuman Enterprises Private Limited, a dynamic and innovative organization. We are seeking a skilled Customer Support Specialist to join our team.Key Responsibilities:Respond promptly and professionally to guest inquiries via phone, email, and chat.Interact with vendors and utility service providers (e.g., electricity, water,...


  • Delhi, Delhi, India Nova Support Solutions Full time

    Position Overview:We are seeking a highly skilled Customer Service Representative who is passionate about delivering exceptional support and solutions to our clients. The ideal candidate will possess strong verbal and written communication skills, with the ability to handle multiple tasks in a fast-paced environment.About Us:Nova Support Solutions is a...