Financial Analyst and Customer Support Specialist

6 days ago


Delhi, Delhi, India Rooter Full time

**About the Role:**

We are seeking a highly skilled and experienced Financial Analyst and Customer Support Specialist to join our team at Rooter. In this role, you will be responsible for managing chargebacks, providing high-quality customer support, and assisting with financial operations such as FP&A, taxation, and compliance.

**Key Responsibilities:**

  • Manage chargebacks, ensuring timely resolution and compliance with payment gateway policies
  • Provide exceptional customer support via email, chat, and phone, resolving issues promptly and ensuring satisfaction
  • Assist in setting up customer support functions for e-commerce transactions, including creating dashboards for monitoring customer queries effectively
  • Prepare and upload necessary documentation for chargebacks, including transaction details and proof of delivery

**Requirements:**

  • Bachelor's degree or equivalent in Finance, Accounting, Business, or related field
  • 2-5 years of experience in Customer Support, with exposure to finance or chargebacks
  • Proficiency in ticketing systems, such as Freshdesk or AnyDesk
  • Strong knowledge of FP&A, taxation, and audit processes


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