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Global Customer Support Specialist

1 week ago

Delhi, Delhi, India Agoda Full time

We're looking for a skilled Global Customer Support Specialist to join our team at Agoda

About Us

Agoda is a leading online travel booking platform that connects travelers with a global network of hotels, flights, and activities.

We're passionate about bridging the world through travel and providing easy and rewarding experiences for our customers.

Our team is diverse, creative, and collaborative, with employees from 95+ nationalities in 27 markets.

The Opportunity
  • Delve into the role of a Customer Experience Specialist, supporting multiple Agoda products and delivering exceptional customer service.
  • Maintain high standards of customer satisfaction, meeting individual and team goals.
  • Embody Agoda's values of innovation, experimentation, and ownership.

Responsibilities include:

  • Providing top-notch customer support through phone, email, and live chat.
  • Serving as a point of contact for clients and customers, addressing their queries and concerns.
  • Working collaboratively with team members to achieve shared objectives.

To succeed in this role, you'll need:

  • A solid foundation in customer service principles and practices.
  • Effective communication and interpersonal skills.
  • A results-driven mindset, with a focus on customer satisfaction and loyalty.