Baby Tech Customer Support Specialist

1 week ago

Jaipur, Rajasthan, India beBeeJob Full time ₹ 80,00,000 - ₹ 1,20,00,000
Customer Service Representative

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.

Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom

We are all about sensing, learning and impacting the outcome for the baby and parents.

Position Summary:

  • Building & strengthening customer relationships
  • Listen, empathize and help customers achieve their goals
  • Manage incoming chats and emails and handle appropriate follow-up chats and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Have a comprehensive knowledge of the company's business model in order to answer all customer related inquiries
  • Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

Key Responsibilities:

  • Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Requirements:

  • Bachelor's degree preferred
  • Multi-tasking skills
  • Exceptional English communication skills, especially written
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think quickly on your feet
  • The ability to stay calm, cool and collected during stressful customer interactions
  • Flexibility – we're growing and evolving, and you'll need to come along for the ride
  • An eye for detail
  • Knowledge of CRM is a plus
  • 2+ years of experience

What We Offer:

  • Competitive salary
  • Fast professional growth: significant responsibility for your project.
  • Opportunity to apply in practice and rapidly grow your knowledge.

Industry Insights:

INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year.

TYPE : Privately held, VC backed

FUNDING : $8M

LEAD INVESTORS : CRV and Footwork

LOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.

  • Tech Support Specialist

    1 week ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 28,00,000

    Job DescriptionWe are seeking a skilled Tech Support Specialist to join our team. The ideal candidate will have experience in identifying and resolving technical issues related to hardware and software.

  • Lead Data Engineer

    2 weeks ago

    Jaipur, Rajasthan, India Khushi Baby Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Khushi Baby, a nonprofit organization in India, serves as a technical partner to health departments. Established in 2016 from a Yale University classroom, it has grown into a 90 member team with offices in Jaipur, Udaipur, Delhi, and Bengaluru. Khushi Baby focuses on digital health solutions, health program strengthening, and R&D. Its flagship platform, the...

  • Lead Android Developer

    2 weeks ago

    Jaipur, Rajasthan, India Khushi Baby Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Position- Lead Android DeveloperLocation- JaipurKhushi Baby, a nonprofit organization in India, serves as a technical partner to health departments. Established in 2016 from a Yale University classroom, it has grown into a 90-member team with offices in Jaipur, Udaipur, Delhi, and Bengaluru.Khushi Baby focuses on digital health solutions, health program...

  • Tech Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India beBeeITOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleTechnical Support Specialist - IT OperationsWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for providing exceptional support to our end-users, ensuring the smooth operation of our technology systems and services.Key Responsibilities:Provide first-level...

  • Support and Success Specialist

    7 days ago

    Jaipur, Rajasthan, India beBeecustomerfirst Full time ₹ 8,00,000 - ₹ 12,50,000

    Job Title:Support and Success SpecialistWe are seeking a highly skilled Support and Success Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and ensuring seamless onboarding experiences for our clients.Job Description:As a Support and Success Specialist, you will handle client queries and provide...

  • Customer Support Specialist

    1 week ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Help Desk Specialist OpportunityWe are seeking a skilled Help Desk Specialist to join our team. This role involves handling customer support activities, providing technical and general support resolution, and collaborating with various departments to resolve mobile service-related issues.Main Responsibilities:Receive and respond to incoming customer...

  • Customer Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India Law Prep Tutorial Jaipur Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company DescriptionEstablished in 2008, LawPrep Tutorial Jaipur is a pioneering institute for the Common Law Admission Test and various other law entrance tests in India, such as AILET, SET, and CET. As one of the oldest institutes in Rajasthan, LawPrep Tutorial has maintained a consistent and expert team of faculty members. Year after year, the institute...

  • Customer Support Executive

    3 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...