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Tech Support Specialist

3 weeks ago

Jaipur, Rajasthan, India beBeeITOperations Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

Technical Support Specialist - IT Operations

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for providing exceptional support to our end-users, ensuring the smooth operation of our technology systems and services.

Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in-person
  • Resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals
  • Maintain accurate records of incidents, problems, and resolutions
  • Collaborate with senior technicians to resolve complex technical issues
  • Perform routine maintenance tasks such as software updates and antivirus scans
  • Identify and report potential security threats or vulnerabilities

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Strong understanding of ITIL framework and best practices
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team

VIP Support:

  • Provide high-priority technical support to VIP users
  • Manage and resolve complex technical issues related to Microsoft Desktop/Laptops, Apple technologies, and network connectivity
  • Support Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365
  • Support iOS and Android mobile devices and MDM solutions

Working Conditions:

  • Work in a fast-paced IT environment
  • May require working outside normal business hours or on-call

About Us:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity