Support Specialist

1 day ago

Jaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Support Specialist

The role of a customer support specialist is to provide assistance and solutions to customers who encounter any issues or concerns with our products or services.

Key Responsibilities
  • Issue Resolution: To identify customer needs and determine the best course of action to resolve their issues effectively.
  • Customer Communication: To communicate with customers via various channels such as phone, email, live chat, or social media and ensure that their requests, concerns, and complaints are handled professionally and promptly.
  • Ticket Management: To maintain accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

This role requires strong problem-solving skills, excellent communication skills, and the ability to work effectively in a team environment.

Required Skills and Qualifications
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
  • Ability to work effectively in a team environment.
  • Proficiency in using ticketing tools and other software applications.
Benefits
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

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