System Support Specialist

4 days ago

Jaipur, Rajasthan, India beBeeSystemSupport Full time ₹ 21,60,000 - ₹ 43,20,000
Job Overview
We are seeking a highly skilled System Support Specialist to join our team. As a System Support Specialist, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.

Key Responsibilities:
  • Monitor system performance and identify potential issues before they become major problems.
  • Investigate and resolve technical issues in a timely and professional manner.
  • Work collaboratively with cross-functional teams to ensure seamless system integration.
  • Develop and maintain documentation for system procedures and configurations.
  • Provide excellent customer service by responding promptly to customer inquiries and concerns.

Required Skills and Qualifications:
You must have had customer-facing experience of more than 3+ years and managed either application or infrastructure support at L1 level for at least 3 years. SailPoint or IAM system support experience is a big plus. You should have had experience in both oral and written responses to customers within defined SLA and be able to handle Customer related queries on System functionality and provide required support. Strong written and verbal communication skills are essential. Experience in doing customer issue-based validation and technical background in Java, Scripting would be an added advantage.

Benefits:
This role offers a unique opportunity to work with a talented team of professionals and contribute to the success of our organization. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement savings plan, and paid time off.

Years of Experience:
5 - 8 Years

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