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Dining Services Manager

2 months ago

Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full time

We are seeking a highly skilled and experienced Dining Services Manager to join our team at Hunger Inc Hospitality Pvt Ltd. As a F&B Captain, you will be an ambassador for the exceptional service and cuisine that are the characteristics of our dining experience across locations.

You will ensure your warm, personal attention and knowledge of our outstanding food and beverage offerings makes our guests feel unique and valued. Our flagship restaurant, The Bombay Canteen, showcases the wealth of India's cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu.

Our next venture, O Pedro, pays homage to the energy of Goa with a menu that brings back the fun of tropical living with simple, sophisticated food and drinks, with influences from the state's Portuguese history. We have roles open at The Bombay Canteen and at O Pedro.

Job Description
  • Main Responsibilities:
  • Understand how our seasonal menus are prepared and served to consistently offer professional, friendly and engaging service in an informative and helpful manner
  • Greet & welcome guests with warmth and professionalism
  • Assist guests in selecting food and beverages items, providing recommendations and answering questions
  • Ensure that guests orders are accurately taken and delivered on time
  • Handle guest complaints or special requests with tact and problem-solving skills
  • Carry out opening and closing procedures as per the checklists
  • Follow all safety and sanitation policies when handling food and beverages
  • Assist in training of Stewards for their restaurant duties
  • Adhere to Hunger Inc, policies, procedures and service standards
Requirements
  • Key Requirements:
  • Minimum 2 years of experience in a supervisory or captain role in a popular restaurant
  • Previous point of sale system experience an asset
  • Strong communication and interpersonal skills, with fluency in English
  • Ability to work well under pressure in a fast-paced environment
  • Excellent guest service and problem-solving skills
  • Ability to focus attention on guest and team needs, remaining calm and courteous at all times