Dining Operations Manager
1 day ago
Gateway Restaurants LLP is a renowned dining establishment in Mumbai, offering an elegant izakaya-inspired Japanese experience at Otoki Restaurant in Colaba.
Job SummaryWe are seeking a skilled Guest Services Supervisor to lead our front-of-house team and provide exceptional guest experiences. This role requires hands-on leadership and the ability to manage all aspects of service efficiently.
Key Responsibilities- Guest Service Excellence: Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
- Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
- Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
- Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
- Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
- Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
- Lead by example, demonstrating professionalism and efficiency in all service aspects.
- Oversee table assignments, reservations, and the smooth flow of service on the floor.
- Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
- Take food and beverage orders accurately and ensure proper service to guests.
- Clear tables systematically and assist in resetting for the next guests.
- Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
- Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
- Maintain knowledge of the menu and confidently suggest pairings or add-ons.
- Proven experience as a Captain or in a similar role within a restaurant.
- Hands-on experience with table service, including serving and clearance.
- Strong communication, interpersonal, and multitasking skills.
- Knowledge of Japanese or Asian cuisine is a plus but not mandatory.
- Competitive salary of ₹25,000 - ₹30,000 per month.
- Opportunities for professional growth within a dynamic team.
- A supportive and collaborative work culture.
- Complimentary meals provided.
- Health insurance and Provident Fund benefits.
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