Hospitality Experience Manager

4 days ago


Mumbai, Maharashtra, India IBFW Hospitality Private Limited Full time

The Hospitality Experience Manager is a vital role within IBFW Hospitality Private Limited, where you will be responsible for creating a positive and memorable experience for our guests. Your primary goal will be to ensure that every guest feels valued and respected throughout their visit.

Key Responsibilities:
  • Greets Guests: Welcome customers as they arrive, setting the tone for an exceptional dining experience.
  • Manages Reservations: Handles reservation inquiries and maintains an organized waiting list to minimize wait times.
  • Seating Arrangements: Ensures guests are comfortably seated in a timely manner, taking into account any special requests or preferences.
  • Customer Service: Provides menus and assists with inquiries to enhance the overall dining experience, fostering a sense of warmth and hospitality.
  • Collaboration: Works closely with wait staff to coordinate seating and maintain smooth operations, ensuring seamless communication and teamwork.

As a skilled Hospitality Experience Manager, you will have the opportunity to work with a dynamic team, leveraging your expertise to deliver exceptional service and create lasting impressions on our guests. If you possess a hotel management degree and relevant experience, we encourage you to apply for this exciting role.

We estimate that the salary range for this position will be around $50,000 - $70,000 per annum, depending on factors such as location, experience, and qualifications.



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