
Customer Service Manager
2 days ago
We are seeking a highly motivated and experienced leader to join our organization. The successful candidate will be responsible for leading a team of customer service associates, motivating them to achieve key performance indicators (KPIs), and ensuring the smooth execution of projects.
- Leads a team of 15-20 customer service associates and motivates them to achieve KPIs.
- Responsible for project execution, monitoring KPIs, and target compliance.
- Well-versed with G-suite, particularly Google Sheets and Google Slides.
- Oversees effective resource allocation to meet productivity and quality metrics.
- Documents issues as needed and ensures adherence to policy and procedures.
- Manages process, resources, and system applications.
- Follows standard practices and business procedures.
Key Responsibilities:
- Monitors emails/chat taken by associates and provides feedback.
- Takes weekly, monthly tickets as per KRAs.
- Interacts with quality team to seek feedback on team's performance and quality scores.
- Conducts weekly, monthly reviews for associates.
- Prioritizes and assigns work to associates and initiates corrective measures to resolve day-to-day work-related problems.
Requirements:
- 3 years of supervisory experience, preferably in customer-facing roles.
- Fluent English is a must.
- Excellent knowledge of G-suite.
- Graduate only preferred: Min 3 year as Team Leader.
Note: Our hiring process is fair, transparent, and merit-based. We never ask for money at any stage. Beware of fraudulent offers and always verify through official channels.
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