
Education Program Specialist
13 hours ago
Our organization is dedicated to delivering high-quality education that meets the needs of individuals, companies, and governments worldwide.
We collaborate with top-tier universities across the globe to offer short courses, degree programs, professional certificates, and senior executive programs.
As a Program Coordinator within our Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.
Key Responsibilities- Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
- Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
- Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
- Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.
You will maintain up-to-date knowledge of our online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.
Qualifications- Bachelor's degree in a relevant field or equivalent qualification.
- Excellent Communication: Strong written and verbal English communication skills are essential.
- Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
- Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
Our organization offers a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions. You'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals.
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