AccorHotel Reservation Team Member

2 weeks ago


Cochin, Kerala, India AccorHotel Full time
Job Overview

At AccorHotel, we are committed to delivering exceptional customer experiences. As a Reservation Associate, you will play a critical role in maximizing room bookings and ensuring seamless reservations processes.

About the Role

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively under pressure. You will be responsible for handling incoming enquiries, converting them into bookings, and providing exceptional service to our guests.

Key Responsibilities
  • Maximizing Room Bookings: Deliver a pleasant and efficient reservations service to maximize room bookings.
  • Ensuring Effective Reservations Processes: Ensure that reservations are dealt with effectively, while maximizing revenue.
People Management
  • Collaboration and Support: Work with internal/external representatives from different functions for executing the reservations.
  • Team Enablement: Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Safety Provisions: Ensure that the team has been trained for all safety provisions.
Financial Management
  • Cost-Effective Resource Allocation: Identify optimal, cost-effective use of resources and educate the team on the same.
  • Candidate Data Management: Maintain and update corporate database, entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
Operational Management
  • Enquiry Handling: Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Booking Conversion: Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
  • Sales Maximization: Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
What We Offer

We offer a competitive salary of approximately $45,000 - $60,000 per year, depending on experience and qualifications. Additionally, you will enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development within AccorHotel.



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