Reservation Team Lead
1 week ago
POSITION SUMMARY
As a key member of our hospitality team, you will oversee the accuracy of room blocks, reservations, and group market codes. You will communicate company values and culture to new employees, review and implement new Reservations procedures, and process all reservation requests, changes, and cancellations. You will identify guest reservation needs and determine the appropriate room type, verify availability, and explain guarantee, special rate, and cancellation policies. You will accommodate and document special requests, answer questions about property facilities and services, and follow sales techniques to maximize revenue.
Key Responsibilities
- Process and manage room blocks, reservations, and group market codes.
- Communicate company values and culture to new employees.
- Review and implement new Reservations procedures.
- Process all reservation requests, changes, and cancellations.
- Identify and accommodate guest reservation needs.
- Verify availability of rooms and explain policies.
- Follow sales techniques to maximize revenue.
Requirements
- High school diploma or equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
- Excellent communication and customer service skills.
Marriott International is an equal opportunity employer.
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